The government sectors in India have an exhaustive procedure for obtaining various essential government documents like driving licences, marriage certificates, birth certificates, etc. To assist with all these complex processes, the common people do not have an online platform where they can get all the information at once. The lack of proper guidelines causes an overuse of time and energy for a common man who is in search of these procedures. Hence, a large amount of money is spent on mediators, further worsening the situation. Information architecture is not structured properly on the existing portals, and because of this, people think there is a lack of information.

This project aims to handle this general scenario by troubleshooting the problems with the acquisition of driving licences. The instructions and procedures given by the RTO are not clear and are extremely time-consuming in most cases. There is a need for awareness about the specific duration and prerequisites required for each of these steps. Organising all the necessary information in one place will help people understand the process of getting a driving licence from the RTO. This is achieved by creating a web app where clear instructions are given through text and graphical icons, FAQs for every step are available, and relevant status information is provided at every point. Hence, people can use the online portal and apply for the driving licence themselves instead of using the mediators, which in turn saves both time and money.