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Design Case study
U - Teach
Service design for asset acquisition and its management in BMC school
by
Case Study - Slide Show
Design process that was followed in this project:
• Introduction
- The problem
- Literature review
- RTE and its No-Detention Policy
- India’s ICT in Schools Scheme
- The current scenario: Under-itilised Funds
• Why: Origins and Intentions
• The Primary Research: My Visit to Schools
- The constraints faced
- The findings
- Tirandaz Village Lower Primary Marathi School, Powai
- Mumbai Public High School, Powai
- Andheri (W) Municipal English Upper Primary School
- The Insights
• The Dilemma: Which Problem to Solve?
- The various approaches
- The design brief
• User Personas: Deciding Target Users
- Persona #1
- Persona #2
- Persona #3
- My target users
• Initial Service Concept
- Evidence Planning
- Theory of Change
- Problem Definition
- SWOT Analysis
- Business Model Canvas
- Service Levels for the Initial Concept
- Scenario Sketches #1: Paperwork
- Scenario Sketches #2: Asset Breakdown
• Feedback on the Initial Concept
• Rethinking the Concept
- Approach
- Redefined Design Brief
• Lifetime Trajectories
• The Value Proposition
• Final Service Concept
- Objective
- Stakeholders
- Service Components
- The Asset Acquisition and Management System (AAMS)
- The Awareness Service
- The Support Service
- Service Levels for the Final Concept
• The Asset Acquisition and Management System (AAMS)
- Objective
- What is the need for a smart, digital system?
- Information Architecture of the AAMS
- Key phases of the service
- Service Encounters and Touchpoints
- Awareness
- Acquisition
- Maintenance
- The timeline of the AAMS
- Mockup Screens for the AAMS
• The Awareness Service
- The need for an Awareness System
- Where does this Awareness System fit in the timeline
- Service Components
- WS1: Asset Awareness Workshop (April)
- WS2: Asset Planning Workshop: Learn better decision making (July)
- WS3, WS4: Asset Utilisation Workshops(October, January)
• The Support Service
- The need for a Support Service
- Counselling by the NGO
- The U-Teach App
- The Facebook Page
- Mockup Screens for the U-Teach App
• Service Recovery Ideas
• Service Blueprin
• Contributions of the Service
• Evaluation Protocol and Evaluation
- Qualitative Analysis
- Narrative Analysis
- Service Prototype
- Evaluation: Feedback from the teachers
• Conclusion
• References
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