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Home / Case study / Service Design for Khelghar / Case Study - Slide Show

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  • Design Case study

    Service Design for Khelghar

    Capacity Building of Teachers of NGO
    by
    Prachi Tank and Prof. Venkatesh Rajamanickam
    IDC, IIT Bombay
    Case Study - Slide Show
     
    • Printer-friendly version

    Design process that was followed in this project:

    • Understand

      - Introduction to Khelghar
      - Literature review

    • Synthesize
      - Service Ecosystem
      - Project brief

    • Investigate
      - Details about teachers, mentors and founder
      - Detailed project brief

    • Ideate   
      - Mapping the lifetime trajectory
      - Kotler’s 5 levels of service
      - Ideas

    • Design  
      - Final service concept
      - Teacher exchange
      - Lesson planning
      - Growth goals

    • Validate  
      - Validation process
      - Feedback from experts
      - Feedback from teachers
      - Discussion
      - References
      - Endnotes
      - Appendices

    Case Study Download:
    • Service Design for Khelghar......

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