References and Bibliography:

Banker to the Poor, by Muhammad Yunus ,Grammen Bank

The Fortune at the Bottom of the Pyramid, by CK Prahalad

IDC Faculty Project -NCR EasyPoint 57i ATM, 2004 - Project Team: Prof Anirudha Joshi, Prof U Athavankar, Prof. V. P. Bapat IDC

Report - Redesign of ATM Interface, 2002 - Jitendra Singh, Project Guide Prof. Ravi Poovaiah

IDC Report- Mobile Banking for Rural Areas, 2005 - Vishal Patil, Project Guide Prof. V. P. Bapat

IDC Report - Design of low cost ATM for rural area, 2006 - Munwar Khan, Project Guide Prof U. A. Athavankar

IDC Report - Banking For The Urban Low Income Group, 2010 -Shashank Khanna, Project Guide: Prof. Ravi Poovaiah

IDC Repot -Mobile Commerce for variable low income group users, 2011 - Devina Coutinho Project Guide-Prof Anirudha Joshi

IDEO,2010 , http://futureselfservicebanking.com
Vortex's Solar ATM for Rural India :http://www.vortexindia.co.in
A Little World : http://www.alittleworld.com/
NCR experience a new world of Interaction:http://www.ncr.com

Statistics :
RBI 2011, IMFR, 2010, UN Report, 2007, Micro Finance Institutions, Economic Survey 2007-08, FINO

[1] Aman Srivastava, Centre for Financial Inclusion, (2011) Enabling Inclusion, Expanding Inclusion, Inclusion rides on M-Banking, The Financial Express,India

[2] Jeffrey Hendy, Kai Xu, Michael Welsman-Dinelle, Petcharat, Susana Zoghbi (2007) Project Proposal : Next-Generation ATM

[3] Antonella De Angeli, Uday Athavankar, Anirudha Joshi, Lynne Coventry, Graham I. Johnson,(2004) Introducing ATMs in India: a contextual inquiry, Elsevier.

[4] Ashok Jhunjhunwala, IITM, Chennai, (2006) Banking towards Rural Empowerment: Challenges and Opportunities.

[5] Ashok Jhunjhunwala, Anuradha Ramachandran,Alankar Bandyopadhyay (2004) n-Logue: The Story of a Rural Service Provider in India, The Journal of Community Informatics, Vol. 1, Issue 1, pp. 30-38

[6] Medhi, I., Sagar A., and Toyama K. (2006) Text-Free User Interfaces for Illiterate and Semi-Literate Users. International Conference on Information and Communication Technologies and Development, Berkeley, USA.

[7] Bimal Arora and Ashley Metz Cummings,(2010) A Little World: Facilitating Safe and Efficient M-Banking in Rural India [8] White Paper, (2011) Financial Kiosks - transforming the customer experience in the bank branch, NCR.

Other Links:
• Useful resource e-links related to 'Interaction Design'
• Interaction Design at IDC, IIT Bombay

Case Study Downloads:
• ATM Redesign for Rural India - Pdf